FREE DELIVERY WORLDWIDE
We offer Free Delivery to all UK and International Customers on all orders , no matter the value of the order placed.
1. All orders are processed and dispatched within 24 hours of receiving them. Where there is a delay in the supply of goods, we will inform you as soon as possible.
2. Orders will be sent to the delivery address provided on your order form. We cannot be held responsible if that delivery address is incorrect
SHIPPING CHARGES:
| UK delivery | FREE on all orders
Royal Mail First Class Signed For/and or Courier (2-3 working days) |
| European delivery | FREE on all orders
Tracked International Service (5-7 working days) |
| Rest Of World delivery | FREE on all orders
Tracked International Service (7 -10 working days) |
DELIVERY TIMES
Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays).All orders placed before midday are processed that day, if your order is placed after midday they will be processed the next working day. For example if your order is placed on Friday after midday it will be processed and dispatched on the next working day which is Monday.
Delivery times and services vary from country to country.
UK (excluding the Scottish Highlands, Northern Island, offshore & Channel Islands): 2-5 working days via Royal Mail Frist Class Singed For service.
EUROPE: The following European countries are dispatched via Parcel Force within 3-10 working days: Scottish Highlands, Northern Island, UK offshore & Channel Islands, Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Switzerland, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain. Please allow up to 14 working days.
USA & AUSTRALIA: 7 to 10 working days via Parcel Force/Royal Mail, please allow up to 21 working days.
ALL OTHER COUNTRIES: We dispatch via Royal Mail/Parcel Force and delivery usually takes 7-10 working days but please allow up to 21 days.
Please note that FOM London Skincare is not able to provide a refund or offer a new order within 14 days for European orders and 21 working days for All Other Countries orders from the dispatch date.
CUSTOM CHARGES & VAT
If your order is being shipped outside the European Union your purchases may be liable for charges and taxes that you will need to pay directly. If you do not pay this will delay your delivery.
RETURNS
We hope that you will be happy with your order. However, if for any reason you are not happy with our products we will offer you a refund, exchange or replacement on all goods returned to us within 30 days days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund. If after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the goods not having already left the FOM London premises. To cancel an order you need to contact us by email at [email protected]
We highly recommend that your parcel is returned with a proof of posting. We regret we cannot reimburse the cost of postage unless the items are faulty or delivered in error. We will refund or exchange your purchase instantly when received by us. Refunds will only be made to the Pay Pal credit or debit card on which the purchase was made. Your statutory rights are not affected.
Right Product for Your Skin
If you are not sure which product is suitable for your skin type or your age please telephone us on 02071833986 or email us [email protected] for a free consultation.
Skin Sensitivity
We use essential oils in some of our products and some people might have a mild reaction to them but are not aware. Please note that you skin is more sensitive if you have autoimmune condition, thyroid disease, pregnancy, hormonal imbalances and you are taking medications.
We recommend patch-testing products on your skin and if you are concerned please get in touch and we will happily send you a sample to try for free but postage and packaging charges will apply.
Products NOT Purchased from Our Shop
If you have purchased our product(s) at one of our partner’s premises either online or in store and you are not happy with your purchase for whatever reason please revert back to the shop where your originally purchased the item from and explain your reasons to their customer service as sadly we are unable to refund or exchange items not purchased from FOM London shop .
Disclaimer
FOM London gives no warranty of any kind, express or implied, including but not limited to the implied warranties as to merchantability, fitness for a particular purpose and non-infringement, nor shall FOM London be liable for any damages, including consequential damages of any kind that may result from the use of FOM London Skincare products
Damaged Goods
In the event that goods are damaged in transit please retain the goods (where damaged) and contact us immediately by email to [email protected]. We will require a photographic evidence for damaged goods within 24 hours of your receipt. We will resolve all issues within 7 working days from the date of contacting us regarding damaged items.
SENDING A RETURN
- Please fist notify us in writing at [email protected] within 14 working days of receiving your order. Please advise us of your customer order ID and the reasons for cancellation and or a return. If the goods are damaged please provide a photographic evidence.
- Once you have received confirmation from our FOM London Skincare Customer Care Team please arrange a return to the following address:
FOM Cosmetics UK LTD
Returns/Cancellations
559a Kings Court, Kings Road
Chelsea
London
SW6 2EB
We highly advise you that you send you return items to us by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns/Cancellations Department.