We now offer Complimentary Shipping to all UK customers and all International Customers on all orders regardless of the amount spent.
1. All orders are processed and dispatched within 48 hours of receiving them. Where there is a delay in the supply of goods, we will inform you as soon as possible.
2. Orders will be sent to the delivery address provided on your order form. We cannot be held responsible if that delivery address is incorrect
Royal Mail First Class Signed For (2-5 working days)Complimentary UK delivery on all orders
Complimentary European delivery on all orders
|Rest Of World delivery||
Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays).All orders placed before midday are processed that day, if your order is placed after midday they will be processed the next working day. For example if your order is placed on Friday after midday it will be processed and dispatched on the next working day which is Monday.
Delivery times and services vary from country to country.
UK (excluding the Scottish Highlands, Northern Island, offshore & Channel Islands): 2-5 working days via Royal Mail Frist Class Singed For service.
EUROPE: The following European countries are dispatched via Parcel Force within 3-10 working days: Scottish Highlands, Northern Island, UK offshore & Channel Islands, Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Switzerland, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain. Please allow up to 14 working days.
USA & AUSTRALIA: 10 working days via Parcel Force/Royal Mail, please allow up to 21 working days.
ALL OTHER COUNTRIES: We dispatch via Royal Mail/Parcel Force and delivery usually takes 10-14 working days but please allow up to 21 days.
Please note that FOM London Skincare is not able to provide a refund or offer a new order within 14 days for European orders and 21 working days for All Other Countries orders from the dispatch date.
CUSTOM CHARGES & VAT
If your order is being shipped outside the European Union your purchases may be liable for charges and taxes that you will need to pay directly. If you do not pay this will delay your delivery.
We hope that you will be happy with your order. However, if for any reason you are not we will offer you a refund, exchange or replacement on all goods returned to us within 14 days (fourteen) days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund. If after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the goods not having already left the FOM London premises. To cancel an order you need to contact us by email at firstname.lastname@example.org
We highly recommend that your parcel is returned with a proof of posting. We regret we cannot reimburse the cost of postage unless the items are faulty or delivered in error. We will refund or exchange your purchase once it is received by us. Refunds will only be made to the Pay Pal credit or debit card on which the purchase was made. Your statutory rights are not affected.
In the event that goods are damaged in transit please retain the goods (where damaged) and contact us immediately by email to email@example.com. We will require a photographic evidence for damaged goods within 24 hours of your receipt. We will resolve all issues within 7 working days from the date of contacting us regarding damaged items.
SENDING A RETURN
- Please fist notify us in writing at firstname.lastname@example.org within 14 working days of receiving your order. Please advise us of your customer order ID and the reasons for cancellation and or a return. If the goods are damaged please provide a photographic evidence.
- Once you have received confirmation from our FOM London Skincare Customer Care Team please arrange a return to the following address:
FOM Cosmetics UK LTD
35 Hillcrest Road
We highly advise you that you send you return items to us by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns/Cancellations Department.
- On receipt of the returned goods we will refund the amount paid for the items. However this may take up to 25 days although it will be actioned immediately. Regretfully we will not refund the original delivery charge unless the goods are faulty, damaged or incorrectly supplied.